No, not at all! Just leave a key for entry along with entry instructions and your address in the Request a Service form. These details will be securely passed on to our cleaners on the scheduled day, ensuring they know how to locate the premises and enter, even if you’re not present. Our cleaning team will take care of everything else. If you happen to be available, our cleaners will return the key to you before they leave; if not, they’ll leave it where they found it.

We offer hourly-rate cleaning for various needs such as regular domestic cleaning, office cleaning, commercial cleaning, NDIS cleaning, and deep cleaning. Additionally, we provide flat-rate cleaning for our end-of-lease cleaning/bond cleaning packages. Each appointment is tailored to your cleaning requirements and preferences. You can book specific services or opt for a thorough deep clean following our detailed checklist. For a full list of the services we provide and our pricing, click here.

We offer two pricing options: flat rate (for bond cleaning only) and hourly rate. Choose the option that best suits your cleaning needs and use our straightforward online form for an instant quote!

Our team at Raquel’s Home Services brings their own (eco-friendly) supplies and equipment for your convenience. If you have any preferred products, feel free to let us know, and we’ll accommodate your preferences.

We exclusively use eco-friendly products that are safe for use around both young children and pets. While some essential oils used in green cleaning can be hazardous to pets if not diluted properly and if ingested, we always ensure proper dilution to eliminate any risks. If you have any concerns, you can request our cleaners to use extra Pet-Safe essential oils in their green cleaning process by specifying your preferences in the booking request form.

You can select your preferred cleaning frequency on our booking platform! Moreover, we don’t tie you into long-term contracts, giving you complete flexibility with your cleaning schedule.

It’s quick and straightforward. Simply fill out our booking form and make payment over the phone to confirm your booking.

For hourly-rate cleaning, our team will work within the time frame you specify. For fixed-rate bond cleaning, the duration depends on your home’s size and the services required. It may take as long as necessary to complete the job, typically ranging from 6 to 12 hours or longer, depending on the size of the premises and the scope of work. Our team will discuss this with you before your service.

You can book a service at any time, though our offices are open only from 8 am to 8 pm. If you require a late-night or early-morning service, we may be able to accommodate it. Simply contact us to discuss the matter further and receive a free quotation! A loading fee of 1.5x the usual hourly rate applies for jobs booked outside ordinary business hours from Monday to Friday and on all hours on Saturday, and a loading fee of 2x the usual hourly rate applies for jobs booked on any hours on Sundays.

Absolutely! We simply ask that you notify us in advance about your pets so that we can inform the cleaner. Additionally, we expect pets to be moved from the working area during The Works by our cleaning staff, as dogs and cats may react poorly to vacuums and may disrupt mopping. Therefore, it’s best to move them to a spare room or outside during these tasks.

We provide NDIS services for both residential and end-of-lease cleaning, as well as for help around the home. You can seamlessly book an end-of-lease cleaning service with us just like a regular house cleaning service, but it is subject to approval by your NDIS Case Manager or Provider Service. Please contact us via phone or email to discuss your specific requirements.

Absolutely! Our experienced cleaners bring all necessary cleaning equipment to complete the job. You don’t need to worry about supplying any materials – we’ve got it covered.