Premier NDIS House Cleaning Services in the Northern Rivers
Official private NDIS service provider
Caring and understanding staff
Experienced and carefully vetted cleaning professionals
Tailored Support Every Step of the Way: Our Commitment to Your Wellbeing and NDIS Home Cleaning Excellence
At Raquel’s Home Services, we believe that everyone deserves access to a pristine living space, regardless of any challenges they may face. That’s why we’re dedicated to breaking down barriers and ensuring that nothing stands in the way of your quest for a sparkling home.
Whether you’re navigating the complexities of the NDIS or seeking support from a plan manager or coordinator, Raquel’s Home Services is here to lend a helping hand. Our tailored cleaning services are designed to meet your unique needs and preferences, providing you with the peace of mind and comfort you deserve.
We understand the profound influence a clean and organized home can have on your overall happiness and quality of life. It’s more than just cleanliness; it’s about creating an environment where you feel comfortable, relaxed, and in control.
Let us partner with you on your journey to a brighter, happier home. With Raquel’s Home Services by your side, cleanliness and well-being go
hand in hand, with our helping hands around the home.
We recognize that your needs may change over time, and our friendly NDIS specialist support team is always available to make any necessary adjustments to your plan. Whether you have questions, concerns, or simply need assistance, we’re just a call or message away, ready to provide the support you need whenever you need it.
We understand that navigating the NDIS can be complex, and we’re here to simplify the process for you. Our dedicated team will work closely with you and your plan manager to ensure that every aspect of your service aligns perfectly with your individual needs and specifications.
Once we’ve established your requirements, we’ll draft a comprehensive Service Agreement and create a customized service schedule for your review. We’ll then guide you through the process of setting up your booking on the NDIS myplace portal, ensuring a seamless experience from start to finish.
Bring your NDIS Cleaning Services to the next level!
With a provider who cares about you!
Official NDIS Provider
We are known for our reliability and trustworthiness, and many of the regular clients who we service are NDIS clients.
Participants are often directed to us by the NDIS, and Support Coordinators frequently recommend our services
We allocate the same cleaners to each job
Consistency is key. We assign the same cleaners for each appointment, ensuring high-quality, personalized service and fostering a strong client-cleaning team relationship.
We are punctual and dependable
Our punctuality and dependability are unmatched. Expect us to arrive promptly on the scheduled day with all the necessary equipment. Let us be the extra pair of hands around the home and office that you can depend on!
Honest and affordable bills
We take accuracy seriously, especially when it comes to accounting. Our billing processes are meticulous, ensuring error-free transactions on the NDIS Portal.
We have integrity and good work ethics
Transparency and integrity are at the core of our operations. We honor our commitments, staying for the entire duration of the booking, and
communicate promptly about any changes.
We're empathetic and non-judgmental
Our team members are not only experienced but also empathetic. You can rest assured that our cleaners will not judge you for your standard of living or lifestyle. We are here to support you through life's challenges and burdens to make it a bit easier for you.
Self Managed Participants
Plan Managed Participants
To ensure that all necessary arrangements are in place for you to receive support from us and for them to effectively manage your NDIS funding, NDIS Plan managers typically request a duplicate of this agreement. For Plan Management participants, simply provide us with the invoicing email address of your chosen Plan Manager, and we’ll take care of the rest. Participants under Plan Management need to establish a Service Agreement with us to access our offerings. You can also request a duplicate of the bill for your own records once it is paid for by your plan manager. Ultimately, it’s about granting you the freedom to choose and control how your funding is utilized.
Agency Managed Participants
Our Service Agreements are designed to be straightforward and customizable to meet your specific needs. To access our services, Participants under Agency Management need an active and up-to-date Raquel’s Home Services Service Agreement. If your Plan is managed by the NDIA, we can assist you as a Registered NDIS Provider. Our goal is to streamline the entire process, ensuring your services are operational as swiftly and efficiently as possible. We’re here to guide you through the entire process, from completing the initial Submission Form to initiating your services, to setting up a precise Service Booking in the myplace Provider Portal to allocate the necessary funds for your services.
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What's Included in NDIS Cleaning Packages?
- All of the services offered in our Standard Domestic Cleaning Service, as well as your choice of the following services:
- Assistance around the house (Laundry, Waste Disposal, Dishwashing): Aiding in the whole spectrum of daily household tasks, including laundry upkeep, waste disposal, and dishwashing duties.
- Pantry Cleaning: Streamlining and tidying pantry shelves to eliminate expired items and ensure systematic arrangement.
- Mowing: Employing provided equipment for lawn mowing to uphold a neat and well-maintained outdoor ambiance.
- Gardening/Pruning/Watering Plants: Attending to garden beds, pruning greenery, and administering watering to foster flourishing plants and enhance the property's overall appeal.
- Errands: Facilitating various errands such as grocery shopping, dry cleaning pickups, or package drop-offs, as necessary.
- Meal Preparation & Cooking: Providing support in meal preparation activities like vegetable chopping, meat marination, ingredient assembly, and cooking.
- Custom support options available that can be tailored to you and your package!
- All of the services offered in our Standard Domestic Cleaning Service, as well as your choice of the following services:
We've been rated 4.4/5 stars on Google by the lovely members of our community.
Our Guarantees to You
Hourly Rate Guarantee
In the event that we determine our cleaners have not met our high standards, and evidence of such issues is presented, rest assured we will promptly address any concerns. We will dispatch a cleaner to your specified location at no additional cost to ensure the task is completed to your satisfaction!
Bond Cleaning Guarantee
If your real estate agent identifies any missed or inadequately cleaned items on their final outgoing inspection report which are items covered by our bond cleaning procedure and checklist following our bond cleaning service on vacant premises, signaling dissatisfaction with the quality provided by Raquel’s Home Services, the same cleaner will promptly revisit your specified address to address the concerns at no additional cost, offering you peace of mind for your end-of-lease cleaning requirements!
To find out more, chat with Raquel's Home Services today by calling us on 0474 167 415.
To find out more, chat with Raquel's Home Services today by calling us on 0474 167 415.
To find out more, chat with Raquel's Home Services today by calling us on 0474 167 415.
To find out more, chat with Raquel's Home Services today by calling us on 0474 167 415.
To find out more, chat with Raquel's Home Services today by calling us on 0474 167 415.
To find out more, chat with Raquel's Home Services today by calling us on 0474 167 415.
You can also contact us by filling out your details including your name, email and contact number, and information relating to your enquiry into the form below and someone will be in touch with you shortly!
Contact us with your enquiry in the form below, or fill in the Request a Service Form below if you would like a callback to arrange an appointment for services.
Frequently Asked Questions about our NDIS Support Services
Our skilled cleaners will bring all necessary cleaning equipment to complete the
job. You need not worry about providing any supplies – we have it covered.
Unless you have any special requirements pertaining to chemicals or you would
like us to use your chemicals, then let us know!
We supply NDIS services for both residential and end-of-lease cleaning, as well as for general help around the home. You can seamlessly book an end-of-lease cleaning service with us just like a regular house cleaning service; however, it is subject to being approved by your NDIS Case Manager or Provider Service. Please contact us via phone or email to discuss your specific requirements.
Yes, of course! We only ask that you please give us a heads up about any animals in your home, so we can advise the cleaner beforehand.
Our chemicals are eco-friendly and do not have an overpowering scent. Please let us know if you have any specific requirements regarding cleaning supplies and we will do our best to accommodate.
You can choose your preferred cleaning frequency on our booking platform! Additionally, we don’t tie you into long-term contracts, giving you complete control over your cleaning timetable.
We supply NDIS services for both residential and end-of-lease cleaning. You can seamlessly book an end-of-lease cleaning service with us just like a regular house cleaning service; however, it is subject to being approved by your NDIS Case Manager or Provider Service. Please contact us via phone or email to discuss your specific requirements.
It’s quick and easy. Just complete our booking form and someone will be in touch with you shortly to confirm your booking and to arrange for payment to be made securely over the phone, or alternatively you can pay the entire amount via Direct Bank Transfer or PayID. A deposit of $150.00 is required for bond-cleaning jobs.
We accept cash, Direct Bank Transfer, and PayID.